"If we can't fix it, you didn't break it right."
department is expanding! Talk to Cynthia, John or Larry and get the same
great expert service on your gear. Grandma's Service Center is a
full-service factory-authorized repair and service shop.
We can handle
all of your pro audio, synthesizer or guitar service needs, in warranty
John or David a call at 1-800-444-5252,
ext. 4 for more information.
As well as
having a service department, Grandma's has a guitar repair center
located in the guitar department with an in-store technician. Services
include restrings, pickup installs, volume and tone pot replacements,
Floyd Rose adjustments, replace broken and/or missing parts, guitar
intonation, and input jack replacement. If you have any questions
regarding service to your guitar, call our guitar department at
505-292-0341 and ask for Larry.
Charges are by
the Quarter Hour
All repairs in warranty or out of warranty are subject to Minimum Charge
if no trouble is found with the unit.
Q: How long is the
turnaround time for guitars?
A: We try to get guitars done the same day you drop it off, but the
turnaround time depends on the job and how many other guitars we have
waiting for repair. We always get your guitar serviced as soon as
Q: How long is the
turnaround time for electronics?
A: The turnaround time for electronics depends on the job, the
difficulty of the repair and whether or not we need to order parts. We
try to get your electronics serviced as quickly as possible. In some
cases we will send the item to another service center in order to
expedite the repair.
Q: What can you
A: We can repair almost anything we can get the parts and schematics
for, including older guitars and electronics. We'll even repair gear
you didn't purchase from us
Q: How is repairing
instruments and electronics important to Grandma's?
A: Repairing instruments gives us the chance to support our customers.
We know our customers, amateur and professional, really count on their
instruments and equipment working. Playability and function are
important, and we want to support our customers. We're never going to
leave people high and dry. We want to make sure that everything leaves
the service department fixed properly and in good condition for the
customer to use.
We also create an
environment of support and education. We're not just here to sell you
something, but help people become better engineers, musicians and do
what they want to do musically.
Q: Do you give out
loaners for gigs if you can't fix my equipment in time?
A: When our customers have a commitment, we try to enable them to make
that commitment when there's a serious problem. If a piece of gear we
sold you fails and you have an important gig we'll do our best to get
you a loaner.
Q: Can you fix
A: It depends on the unit and if we can find parts for it. In most
cases we can, even if the manufacturer has stopped making the unit.
We'll do our best to find the part you need.
an Authorized Repair Center for over 45 different brands of equipment,
. . and many more